ENGARDE
Realms of Aetheria
A debt unpaid by sunset becomes the sky's debt by midnight.
Legal · Return & Refund Policy
Return & Refund Policy
How returns and refunds work at EnGarde Games. Different rules apply to physical goods (boxed tabletop game, sealed booster boxes, deluxe sets), digital goods (booster packs once revealed, cosmetics, in-game items), subscriptions, and tournament entries.
01 Summary
14-day right of withdrawal applies to physical
goods within the EU/UK. Digital goods you have already opened are
excluded under Art. 16(m) of the Consumer Rights Directive
— we warn you on the checkout screen before you click "buy".
Subscriptions cancel from the next billing period; tournament
entries follow the deadlines below.
02 Physical goods
Covers the boxed tabletop game, sealed CCG products (booster boxes & packs), printed rulebooks, deluxe sets, merchandise.
- 14 calendar days from delivery to notify us you want to return.
- The item must be unopened and in its original packaging. Once a booster pack or sealed seal is broken, the product is treated as a digital reveal and is non-refundable.
- Return shipping is at your expense unless the item arrived damaged, defective, or we sent the wrong item — see § 6.
- We refund the full purchase price including outbound shipping to the original payment method within 14 days of receiving the return.
03 Digital goods
Covers digital booster packs, cosmetic items, alt-art card-backs, in-game currency, AI-generated content.
- Digital goods cannot be refunded once opened or used. A booster pack is "used" the moment its cards are revealed in your inventory.
- If you have not opened a digital pack, you may request a refund within 14 days. We invalidate the entitlement and refund to the original payment method.
- If a digital good is bugged, broken, or doesn't deliver what the store page promised, we refund regardless of opened state.
- Charging back a legitimate digital purchase may result in suspension of the associated account.
04 Subscriptions
- Cancel from your profile at any time — access continues until the end of the current billing period.
- We do not pro-rate partial periods. The amount you have paid for the current period is yours; the next charge will not occur.
- If a subscription auto-renews against your wishes within 24 hours of renewal and you have not used any subscriber benefit in that period, contact billing@engarde.lt and we will refund as a courtesy.
05 Tournament entries
Refundability depends on how close to the event you cancel:
| When you cancel | Refund | Notes |
|---|---|---|
| More than 14 days before event | 100% | Automatic, processed in 5 business days. |
| 7–14 days before | 50% | The remainder funds the venue / prize pool. |
| Under 7 days | No refund | Unless we cancel the event ourselves. |
| Event cancelled by us | 100% | We notify all entrants and refund within 14 days. |
You can transfer your entry to another eligible person up to 72 hours before the event by emailing events@engarde.lt.
06 Damaged, defective, or wrong items
If you receive a damaged box, a defective component, or the wrong item:
- Email support@engarde.lt with the order ID and clear photos of the issue within 7 days of delivery.
- We will send a free replacement of the missing/damaged part, or a full replacement, or a full refund — your choice.
- Return shipping for damaged/wrong items is paid by EnGarde.
- See the Return Shipping Policy for the full process.
07 How to request a refund
- Email support@engarde.lt from the address on the order. Include order ID, item, and reason.
- We reply within 2 business days with either an approval (and return-shipping instructions if physical) or a question.
- Ship the item back (for physical returns) using a tracked service of your choice. Keep the tracking number.
- Once received, we refund within 14 days to the original payment method.
08 Refund timing
- Card payments: typically 5–10 business days to appear on your statement after we issue the refund.
- SEPA / bank transfer: 2–5 business days.
- PayPal: usually same-day.
- Vouchers / store credit: reinstated immediately.
Refunds always return to the original payment method. We cannot refund a card payment to a different card.
09 Contact
- Orders / refunds — support@engarde.lt
- Subscriptions / billing — billing@engarde.lt
- Events & tournaments — events@engarde.lt
This policy does not affect your statutory consumer-rights under EU/UK law. EnGarde Games · Vilnius, Lithuania.